ZSentry HIPAA compliance for email and New User Help

How ZSentry Works What’s Inside ZSentry App Login Support Ticket Tablets / Phones Google Apps/Gmail Outlook / Mail Clients MS Office 365 MS Exchange New Users HIPAA & Safe Harbor API/Servers Reviews Support Center Empower Your Business Say it Privately Service Updates Translate:	Help Send/Read/Setup/Personalize/Reset Pricing» \| Contact Us» These instructions will help you use ZSentry with any mix of email, webmail, SMS (texting), fax, voicemail, calendar, web forms, file storage, cloud service and more. ZSentry includes secure two-factor login, HIPAA and regulatory compliance with NO SCANNING OF YOUR MESSAGES, and anyway mobility to reach any user device. NO CHANGES ZSentry means less work with IT and users. Your ZSentry-secured solutions will feel exactly like what you use today on the desktop and phone, and your recipients' solutions will also benefit from your use of ZSentry and yet feel exactly like what they use today. Your will receive your secure email at your usual Inbox, with an email address that you already have and with nothing routed through ZSentry, using your Mail client or Web browser as before. ZSentry does not change any of your services, devices, software, providers, MX or other DNS records. There is no change to any user interface. Does not change how email or other Internet protocol works. Does not receive email and does not host email addresses for users. There is nothing to download or install, no plugins or add-ons, no digital certificate to add. There is no POP or IMAP server use, no stored cookies, no ActiveX controls, no Java, Javascript is not required, setup is optional. Did you just signup? Please follow steps 1-3 below to get full functionality. If you’re not using ZSentry in step 3 you’re missing the full picture! 1 ZSentry Usercode and Password During signup, you created your ZSentry Password. Now, look in your Inbox for your ZSentry Usercode (six characters). These are your access codes, write both down and do not keep near your computer. We do not know or store your access codes. For security reasons, you do not want your memory to become a single point of failure. Disregard opinions that say you should not write down your access codes. You alone should know both your Usercode and Password. If you did not receive your Usercode, check your INBOX and other folders. The email is sent from our zsentry.com email address. If you cannot find your Usercode and Password, touch Account Reset in ZSentry App» 2 ZSentry App Touch ZSentry App and bookmark to your Home screen or desktop. Touch Login and enter your access codes (from step 1). You are now ready to send and receive secure email using the Web. There is no setup. Your secure emails will be received in your regular Inbox, as usual. 3 ZSentry Client Final step. No need to login after setup. While logged in to ZSentry App (step 2), scroll to the bottom of the screen and in the Dashboard line, touch "Personalize" then "Save". This will authorize your account and send a [ZMAIL INFO] email to your Inbox, called PASS (not to confuse with the ZSentry Password). The PASS contains setup information for your device apps. There is no plugin or installation. This is an optional step for increased utility, security, and integrated use with Cloud clients (eg, Gmail, Google Apps, Office 365, Yahoo, Zoho), Mail clients (eg, Outlook, MS Hosted Exchange on Office 365, Apple Mail), tablets and phones (eg, iPad, iPhone, Android, BlackBerry, Nokia). The PASS is sent without delay. If it seems to be taking too long to arrive, check your INBOX or other folder for a message from zsentry.com. You can also request again. After you receive your PASS, choose an option below (you may use all): Setup Tablets / Phones Setup Google Apps / Gmail / Cloud Clients Setup Outlook / Mail Clients For Developers, Business Automation More Use Options Help What's next? Try first to send a ZSentry mail (Zmail) to yourself, to see how it works. You will receive the Zmail message at your email address, using your current email application. Follow the message instructions to read it. You can also send a Zmail to anyone you want, there is no need to pre-register your recipients. How To use ZSentry in your organization: see examples with dozens of new productivity functions» including FREE Secure Read & Reply for your recipients» Get the Trial/Demo» for an overview and examples. Continue to read the next help items. Contact the ZSentry Account Manager in your organization, or contact us: Request Support Ticket» \| Call Toll Free» Please make sure you complete steps 1 to 3 above, for full functionality. 4. How Can I Personalize ZSentry? ZSentry provides a range of sender-defined choices for sending secure email, SMS, data storage, and other uses. The choices include Expiration Time (Self-Destruct), Return Receipt, Secure Vault, Mandatory Recipient Registration, and Mandatory Login. These are some of the different ways ZSentry can secure the message that you send or store: Default: ZSentry is provided with a default HIPAA-compliant configuration that improves usability. The configuration is auditable, with access control by means of automatic mailbox and device authentication, login monitoring, and expiration control. It enables secure first-contact and reply (Secure Quick Reply) with verified recipient online identity, without requiring the recipient to register. To enable Secure Quick Reply, the expiration is set by default to 15 days (and should not be more than 31 days). One common addition to this Default configuration is to add Secure Vault and Return Receipt (see below). Personalized: Users can personalize how ZSentry sends secure email and what is required from recipients. The choices are HIPAA-compliant with configuration options for access control, including mandatory recipient registration and (if desired) mandatory login, document control, delivery and tracking. After you personalize ZSentry you can save your configuration as the new Default (see below). The Personalized choices are verified and set using the ZSentry Dashboard. Users' configuration profiles (Dashboard) are individually encrypted. To access the Dashboard, login using ZSentry App» (bookmark the link for easy access) and look for the Dashboard / Delivery control at the bottom. When you are done, make sure you click Dashboard / Personalize to make it the active for the ZSentry Client and become the new default for ZSentry App. For example, you can activate: Secure Vault: sends back to you a non-expiring copy of your message, protected as a secure email with mandatory login (check the Bcc Me box in the To/Cc bar); and Return Receipt: before your secure email is delivered, sends back to you an email with information on Who, Where, When, What and How it will be read (check the Return Receipt box in Dashboard > Tracking). These choices are explained in the Dashboard section». To enable Secure Quick Reply, the default expiration is set to 15 days (and should not be more than 31 days). See also ZSentry for Google Apps How-To» 5. What If I Forget My Password or Usercode? That's why we suggested you write both down (and do not keep them near your computer). Now, you can reset your account to get new access codes, then redo steps 1-3. Touch "Reset Account" in the ZSentry App or touch Reset Account. ZSentry does not store or know your Usercode or Password. 6. Where's My Account Information? After you log in to ZSentry App, you will see your registered Name and Email Address. When using ZSentry App, Client or API, send an email to yourself to see your registered Name, Email Address, and Organization Name. Please make sure they are correct. 7. How Can I Delete My Account? Use the ZSentry App or touch Delete Account» 8. Frequently Asked Questions How To Decrypt, Read, Reply, and Save: You receive the secure message in your regular Inbox, encrypted. Follow the message instructions. Usually, just touch a secure link. For added security, to make sure that the link is exactly what you see, you can copy the link and paste it in the location bar of your web browser. Also decrypts and loads attachments. How To Encrypt and Send: With ZSentry Client (), your use your own Mail client to compose the email and load attachments, then you select the secure account (ZSentry) in your device, and touch Send. With ZSentry App(), you use a Web browser to compose the email and load attachments, then touch "Encrypt & Send". In either case, that's all! The email will be encrypted and sent according to your account's ZSentry Dashboard settings, which you can personalize. Some devices may require setup. ()You use ZSentry App just with your Web browser. You use ZSentry Client with a Mail client (Outlook, iPhone, Android) or a Cloud client (Gmail, Google Apps, Zoho, FastMail). Touch to read more Frequently Asked Questions» 9. Where Are The HIPAA And Other Regulatory Compliance Terms?* Touch to read the ZSentry Compliance Statement» 10. What Are The Terms Of Service For My Premium Account? ZSentry Premium Terms of Service» HELP: Call Toll Free Read More For technical considerations, click Anywhere, Anyway» For business considerations, click 30+ Ideas...» For use choices, click ZSentry Options» Partners Our ZSentry Certified Partners» may also provide local and online support & setup services for your organization, and help assure regulatory compliance. Why Your Organization Should Use ZSentry ZSentry online and mobile technology can help your business find new ways for cost reduction, and go beyond to focus on generating more value to customers and users. ZSentry provides regulatory compliance with unfettered mobility, and makes your messages stand out from the clutter. Send secure messages with 1-click, including mail and SMS. Receive secure messages in your regular Inbox, as usual, and read with 1-click. Use the Dashboard to include branding, and personalize options. COMPLY WITH BUSINESS REGULATIONS: Regular email is not a secure method of communication. Every email or attachment you send over a computer network is copied (and perhaps even backed up) on many different computers, without your explicit knowledge and consent. Anyone can send a regular email in your name or using your email address. Do Not Have A ZSentry Account Yet? Sign Up: To register your Name and Email Address with ZSentry, touch Signup» and select an option. Send instructions to yourself and friends using: Mail client \| Gmail \| Windows Live \| Twitter
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These instructions will help you use ZSentry with any mix of email, webmail, SMS (texting), fax, voicemail, calendar, web forms, file storage, cloud service and more.