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Most Common Questions
Expand / CollapseWhat's zmail?
Zmail is an easy-to-use interface providing email security services for the software and email address that you already have. Zmail offers 128-bit strong encryption, mutual authentication, a proven anti-phishing solution, two-factor authentication, and the easiest-to-use user interface on the market. Zmail assures all parties that only authorized users can encrypt and decrypt messages.
Expand / CollapseWhy is zmail easy to use?
You already know how to use zmail. You press the button, we do the rest. There is NO download, NO installation process, NO digital certificates to buy or send, NO changes at all in your system. Zmail ends the encryption / decryption hassle that for more than 15 years has prevented the widespread use of email encryption.

Easy to send, even on first contact. Encrypt with 1-click™. You send encrypted zmail using the zmail web interface, just like Yahoo, MSN and Gmail webmail.

Easy to read, even without login or registration. Decrypt with 1-click™. You receive zmail as a regular email message at your current email address, using your current software and service, including Outlook, Mac Mail, Thunderbird, Eudora, or web mail services such as Gmail, AOL, and Yahoo.

Zmail makes it also easy for you to use in deciding to send a secure email, because you know that any recipient can read it without cost, installation, and (if you allow it) even without login or registration. You can send a secure email on first contact, to anyone.

Expand / CollapseWhy do I need zmail?
Are you concerned about email phishing, email disclosure and identity theft? Are you concerned about your email messages, password and keys being attacked and copied in someone else's —or even your own— "secure server"? Today, those problems are recognized as major sources of fraud losses and consumer concern, posing significant challenges to anyone from individuals to large corporations. Those problems are solved by zmail.
Expand / CollapseWhat can I use zmail for?
Organizations can use zmail to protect their business information and also to protect their customers from phishing emails; health care organizations and professionals can use zmail to protect the confidentiality of private and health information in their email exchange; associations can use zmail to send secure ballots for their members to vote securely without paying postal mail; law firms can send electronic and scanned documents with zmail to cut down on FedEx costs and time. To track if their email was actually opened, when, where, and how, zmail users can easily request a return receipt as a condition for the recipient to decrypt their message. Zmail messages can be further controlled, with release date, expiration date, unforgeable digital signature, and other features.
Expand / CollapseDo I need to install zmail?
No. Zmail works using technologies already built into your browser and email software, on Windows, Mac OSX, or Linux. Compatible with Outlook, Thunderbird, Mac Mail, Eudora, Gmail, Yahoo, AOL, Firefox, Internet Explorer, Safari. NO download, NO certificates to install, NO pre-enrollment of recipients, NO password exchange with your recipients. With nothing to download or learn, you can use zmail right now to control and protect your email address, your identity online, emails and attachments.
Expand / CollapseDo I need to get a new email address?
No. Zmail works with your current email address and application, including web mail.
Expand / CollapseHow do I send a zmail?
Get a Zmail Premium or Zmail Basic (free, for personal use) account and send / receive secure email in a few minutes. Your subscription (even your free, personal subscription) allows anyone to read and reply securely to your zmail without cost.
Expand / CollapseWhy is zmail secure?
Zmail manages the encryption, decryption and digital signing of your email according to strict security policies. Zmail complies with the Health Insurance Portability and Accountability Act (HIPAA), the Federal Financial Institutions Examination Council (FFIEC), the International Standards Organization (ISO) 17799 norm, and other regulations, as stated in our Compliance Statement. The anti-phishing, mutual authentication, and two-factor authentication technology used in ZSentry and Zmail was first qualified by the Swedish Government's Ministry of Justice Statskontoret in 2001. Zmail does not store your keys, password and usercode anywhere, not even encrypted, so they are not at risk. With a proven anti-phishing solution, zmail prevents email fraud including spoofing and phishing. Zmail also uses two-factor authentication to protect your password from someone trying to guess it. Your zmail can self-destruct, after an expiration period set by you. Two-channel authentication can also be used, with one-time, unpredictable codes provided by OTP or cell phone SMS. Only zmail has this comprehensive technology. Because only you can use your keys, only you can access your encrypted email address book and decrypt zmails sent to you.
Expand / CollapseWhat does zmail premium do for me?
Zmail Premium adds user-friendly, fast, email security to the email solution that your organization already has, or may want. Zmail Premium gives you the capacity to manage your users and send the email volume that your business needs, securely, giving each user their certified "Premium Seal" with their email address and your organization's name, helping induce trust. Zmail Premium requires no training and can be used by any authorized user in your organization, which authorization you can grant or deny at any moment, directly. Zmail Premium allows you to easily migrate from expensive alternatives such as FedEx or PKI. Zmail Premium makes it easy for your customers to read and reply to your secure email, and easy for you — with absolutely no set up. Zmail Premium may be branded and customized by request.
Expand / CollapseWhat does zmail basic do for me?
Zmail basic adds user-friendly, fast, email security to your current email solution, at zero cost and with no set up. There are no ads. There is no catch: we offer zmail basic to allow the recipients of zmail premium messages (which senders pay) to read and reply to them without cost — just like conventional email, we want to make it free to read and reply to zmail. Zmail Basic offers end-to-end encryption, decryption, authentication and secure data storage for personal use. The basic account can also be used to try out zmail before you buy, without cost, provided it is not used for commercial purposes. To prevent abuse and spam, zmail basic users can send a limited number of secure email zmail messages a day. There is no limitation for reading secure email zmail messages.
Expand / CollapseHow fast is zmail?
Fast! Zmail shows the processing time for your request, in units of one second, at the bottom right of each processed page — the usual processing time is less than a second.

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